Delivery, tracking & returns made easy
Everything you need to know about getting your pet favourites delivered, tracking your parcel, and starting a return if something is not quite right.
We’ll fetch it fast
From food and treats to cosy beds and toys, we’ll help your order get from our pack to your pack as smoothly as possible.
Ireland delivery
Tracked delivery across Ireland, so you can follow your parcel from dispatch to doorstep.
Free shipping threshold
Spend over our free delivery amount and your shipping cost is on us.
Simple returns
Login to your PetFetch account, open your order, and request a return in just a few steps.
Track your UPS delivery
Pop your UPS tracking number below and we’ll send you straight to the latest tracking information. You can also login to your account and view your order from there.
You can also login to your PetFetch account to view your order history and tracking updates.
Go to my account →Shipping costs
Applied at checkout on orders below the free shipping threshold.
Available when your basket reaches the free shipping threshold.
Delivery costs and thresholds are confirmed at checkout before payment.
Starting a return
Need to return something? Login to your PetFetch account and request a return from the order page. We’ll review your request and guide you through the next steps.
Login to your account
Use the same email address you used at checkout.
Open your order
Choose the order with the item you want to return.
Request a return
Select the item, add the reason, and submit your return request.
Delivery & returns FAQs
How long does delivery take?
Our team Fetch orders like a tennis ball in the park! Orders placed before 3pm are nomally dispatch the same day for next day delivery. Orders after 3pm will not be collected till the next day. Unfortunately, it's a bit out of our control once our delivery partners have it but in most cases, 98% of the time, they get it to you next day.
Where do I find my tracking number?
Your tracking number will be included in your dispatch email once your order has been fulfilled.
What items can’t be returned?
Some products may not be returnable if opened, used, damaged after delivery, personalised, or unsuitable for resale. This does not affect your statutory rights.
How long do returns take?
Once your return has been received and checked, any approved refund will be processed back to your original payment method. Depending on your bank it can take three to five days before showing in your account.